A Message from the Chief

On behalf of the men and women of the Federal Way Police Department, I welcome you to our website. Our department is a full-service law enforcement agency, comprised of 186 sworn and civilian staff, who proudly serve over 101,030 citizens.

Our department endeavors to meet the highest ethical and professional standards and prides itself on the quality of law enforcement services provided to the residents of Federal Way.  We have worked diligently to achieve state and national accreditation, representing the highest standards of best practices for law enforcement.

The mission of the Federal Way Police Department is for every member to consistently earn the public’s trust while enhancing the quality of life for residents, visitors, and businesses within our City.  We accomplish our mission by providing the highest quality law enforcement, community education, and support services possible while making the best use of the resources entrusted to us.  We are recognized as professional, innovative, diverse, ethical, and a valued partner in building economic viability in our area.

Please take a few minutes to learn more about Federal Way Police Department’s divisions and services.  You will find that our employees are a dedicated, well-trained, and enthusiastic group of professionals who take pride in their work.  They are ready to work with you to make your home, workplace, and this community an even better place to live.

Working together with the community, we can continue to make Federal Way a safe place to live, work, and play.

We are honored to serve you!

Thank you,

Andy J. Hwang

Chief of Police

When to call 911 Vs 253-835-2121

Reporting Emergencies & Less Critical Situations

If there is an Immediate, Life-Threatening Emergency, DIAL 911

  • Medical emergencies

  • Any type of fire

  • A crime in-progress

  • Any suspicious activity

  • Any dangerous or life threatening emergency

  • Any time a person fears for their safety or the safety of others

It can be frightening to call 911 for emergency help, but it is important for responders to have the necessary information to provide assistance to those in need. It is also important for you to stay as calm as possible to assist the 911 dispatcher. Be prepared to provide the address you are at and/or answer all questions to help the dispatcher find your location.


To Report Non-Emergencies, Call 253-835-2121

For situations where police or the fire department is needed but there is NOT an emergency

  • Situations where emergency services are needed but there is no danger nor life-threatening circumstance occurring at the time

  • The return of a runaway child

  • A hit and run traffic collision when you are no longer at the scene of the collision

  • Lost property

  • Additional information after an initial report has been made

If you are unsure if your situation is an emergency, DIAL 911

Are you reporting a crime that occurred prior? If you do not have any suspect information, you can make a case report online by clicking HERE.

Comments / Feedback

Submit a comment form with any questions, feedback or comments for the Police Department.

Additional Contact Information

Division Phone Number
Alarm Registration (Home and/or business alarms) 253-835-6705
Animal Services 253-835-PETS (7387)
Crime Prevention and Public Education 

 Information on crime statistics and citizens academy 
Criminal Investigations - Felony Cases Only 253-835-6780
Evidence Retrieval

 By appointment only

Finger Printing Services

 CPL's only at this time


  Information on Concealed Pistol License (CPL), Alien Firearms 

  License,  Firearm Dealer License and Ammunition / Guns and

  the Destruction of
Media Public Information Officer Email
Office of the Chief 253-835-6701
Police Recruiting Website - or Text or Call>>> 253-293-6249   
Quartermaster 253-835-6769
Crime Tips 253-835-6799
Traffic Enforcement Unit 253-835-6775
Volunteers Recruiting Contact Email