Acceptance of Policy

The use of our web site signifies your acceptance of this policy. The City of Federal Way (β€œCity”) reserves the right, at its sole discretion, to change, modify, add, or remove portions of this policy at any time.


Cookies are simple text files stored on visitors’ computers by their web browsers. Cookies provide a method of distinguishing among visitors to a website and are frequently utilized to confirm the integrity of online transactions. If cookies are used, they will not contain personally identifiable information or otherwise compromise users’ privacy or security.


The City website contains links to other websites. These include links to websites operated by other government agencies, non-commercial organizations and, and private businesses. When you link to another site, you are no longer on the City of Federal Way’s website and this Privacy Policy will not apply. When you leave our site, please read the privacy statement of each website that you visit before you provide any personal information.

The City is neither responsible nor liable for any delays, inaccuracies, errors or omissions arising from use of this site or any material posted on the site. The City site and all materials contained on it are distributed and transmitted β€œas is” without warranties of any kind. The City is not responsible for any type of damages that may arise from the use of, or the inability to use, the site and/or the materials contained on the site whether the materials contained on the site are provided by the City or a third party. The City is neither responsible nor liable for any viruses or other contamination of visitors’ systems.

Eyes on Federal Way Mobile App (Powered by SeeClickFix)

The City is using SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows residents and visitors to report non-emergency-related issues to the City. SeeClickFix can be used via the web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will not be displayed publicly in the app. However, the City is subject to RCW Chapter 42.56 the Public Records Act (PRA), therefore, information available and collected on and through this app is subject to disclosure under the PRA.

Public Records & Personal Information

The City is subject to RCW Chapter 42.56 the Public Records Act (PRA), therefore, information available and collected on and through this website and associated systems is subject to disclosure under the PRA.

In some cases, a user may choose to provide the City or its agents with personal information, by filling out an online form or sending email. This may consist of information such as name, address or phone number. The information provided will be used only for a specific purpose, in most cases to enable the City to provide requested information. However, once submitted, that information becomes a public record subject to disclosure.

Subscription Services

The City and its agents offer users the option of having specified information sent to them by email, phone text or website feed. The City will only collect the user data necessary to provide requested information. Only requested or emergency information will be sent using that data.

Please note: The City and its agents may be required to provide email lists to third parties if the information is requested under state public disclosure law.

Subscribers have the permanent option to unsubscribe from any subscription services offered. Subscribers may at any time modify their contact information or remove their address entirely from the system.

Tracking Data

If a user browses the City website or downloads data, some information will be collected automatically. This information will not identify the user personally. It is used only to improve this site by telling the City the number of visitors and the types of browsers and operating systems visitors are using. The following information is collected each time someone visits the City website:

  • The internet domain name (e.g. or from which a user accesses the City website. Note: this is not an internet address;
  • The internet protocol (IP) address from which a visitor connects to the City website. The IP address is a number assigned to a user’s computer or provided by an Internet service provider whenever someone browses the Internet. The website uses this address to send data users request back to them;
  • The type of browser used to visit the City website;
  • The type of operating system used;
  • The date and time a user visits the City website;
  • The specific pages visited on the City website; and
  • If a visitor linked to the City website from another website, the address of that site.